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General policies and regulations

General policy and regulations of Hailong Glass.

REGULATIONS ON THE OBLIGATIONS OF SELLER AND BUYER

Seller's obligations:

+ Consulting, guiding all information related to the product so that the Buyer understands and can use the service.

+ Provide sufficient products to Buyer on time and in quantity after Buyer has paid in full to Seller.

+ Support Buyers in dealing with complaints, questions and difficulties in the process of using the product.

+ Provide documents related to the Buyer's payment to the Seller such as receipts, invoices, ... with the total amount that the Buyer has set in the month as required.

2. Buyer's obligations:

+ Strictly comply with the processes and regulations related to the service prescribed by the Seller.

+ Pay the Seller the full amount according to the order together with the prescribed documents and invoices (If any).

+ Support and provide full information to the Seller related to the transactions when the Seller requests.

II. RETURN POLICY

In order to ensure the right of customers and improve the quality of after-sales service, HAI LONG MANUFACTURING AND TRADING CO., LTD will support you to exchange for a new product of the same type if the product has an irreparable problem (due to manufacturer's technical error). Details are as follows:

1. Scope of application:

Subjects of application: All customers who have purchased products at http://hailongglass.vn/ 

2. Conditions of application:

- Time to return goods: Products can be exchanged within 7 days from the date of delivery (applicable to all products)

- The product must have the original stamp of HAI LONG MANUFACTURING AND TRADE CO., LTD.

- The product is determined to have a technical defect by the technicians of HAI LONG MANUFACTURING AND TRADE CO., LTD.

- The returned product must be intact with the box, foam and full accessories attached, promotional gifts (if any) ...
- The product received is not defective (scratched, broken, dented, yellowed, ...)
- The product when received back must have all accompanying documents such as (purchase voucher, VAT invoice, warranty card, manual, catalog ...)

3. In case of not accepting exchange/return:

- Customers want to change types and models but do not notify in advance.

- Product failure due to improper use by customers.

- Customers do not comply with the required regulations to enjoy the warranty and exchange (for example: Failure to send the warranty card to the right place within the specified time).

- Customers do themselves affect the external condition of the product such as: Tear, packaging, scratches, scratches, broken ...

- Customers request to return goods because of scratches, scratches, dents, stains, yellow ... after being checked and received goods.

4. Process of handling exchange/return procedures:

- Customers directly contact the customer care department of HAI LONG MANUFACTURING AND TRADE CO., LTD.

- After receiving a certificate of status with the content of damaged goods due to the manufacturer's fault, the exchange will be done in accordance with the regulations of HAI LONG MANUFACTURING AND TRADE CO., LTD.

- The process of handling exchange/return procedures is carried out within 07 (seven) days from the date of receipt of sufficient information and prescribed documents from the customer.

- Please contact Hotline 19004696 for instructions on return and exchange procedures.

III. INFORMATION STORAGE TIME

- Preserve and store customer's transaction data for 12 months from the date of transaction.

– Keep documents related to customer complaints for a period of 12 months, from the date the investigation results are accepted by the customer.

IV. PROVISIONS ON INFORMATION SECURITY

– The information of the Customer when using the product on the website: http://hailongglass.vn/ will be kept confidential and will not disclose your personal information to an unrelated third party without the consent of the customer. consent of the Customer.

– Use of personal information: In case of necessity, http://hailongglass.vn/ can use Customer's information on the system to contact such as calling, sending mail, thank you letter, etc.

– Sharing personal information: The company commits not to disclose any information of the Client. Except, in some necessary cases such as: when required by law enforcement agencies, in cases where we believe it will help us protect our legitimate interests before the law, etc.

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